GENERAL PARTY FAQ's
Reservations FAQs
How far ahead can we reserve a date for our party?
Party reservations can be made as far as one year in advance on our calendar.
What's the latest time frame we can reserve a date?
To ensure availability, please make reservations for your event at least one week in advance. Our weekend slots become accessible to the public on the preceding Monday, and once they are booked by others, there may be limited availability. Nevertheless, feel free to contact us via phone or email, and we will explore how we can assist you.
Can we also book for other events like Baby Showers or Gender Reveals, etc.?
Certainly, indeed! Whether it's a preschool graduation or any other special milestone, our venue is available for rent to host various types of celebrations that require a child-friendly play area.
I've made an online reservation for our date. What should our next steps be?
Wonderful! The next exciting step involves signing the waiver. Within the next 48 hours, our party coordinator will reach out to you via email to confirm some details and kickstart the planning process!
Deposit / Service Charge / Gratuity
How much is the deposit to reserve our date?
The deposit amount to secure your chosen date remains consistent at $200, whether you opt for the Plus, Premium Deluxe or Ultimate Extravaganza Package. However, for the Base Package it is a $100 deposit amount.
Is the deposit non-refundable?
Unfortunately, the deposit remains non-refundable regardless of the advance notice for your reservation date. There will be no exceptions to this policy.
How does the 15% Service Charge differ from Gratuity?
The Gratuity represents the sum you choose to offer to the team (Party Host & Party Assistant) who managed and supported you during your event, encompassing all tasks from setup to cleanup and everything in between. It is entirely at your discretion and not obligatory; nevertheless, if you are satisfied with their service, it is greatly valued. Conversely, the Service Charge is mandatory as per our event agreement, covering associated operational expenses.
Cancellation Policy
What is your CANCELLATION policy?
Being a small business, our ability to maintain our facility at the highest standards greatly hinges on hosting parties and events. This entails ensuring our staff and expenses are covered in case of cancellations, regardless of the cause. Hence, our cancellation policy, though stringent, plays a crucial role in sustaining our operations and allowing us to continue serving you and your family for many years.
If you need to cancel we ask that you do so with at least 24 hours notice, otherwise you will be charged the full amount of the party. Deposits are non-refundable, but you may transfer your deposit to hold a different date for your party within 6 months of your original date.
Party Inclusions & Expectations
During my party, will the facility be accessible to the general public?
The only party package that is not private is the Base package, specifically during weekdays during Open Play time. Conversely, all other packages offer complete privacy, affording you access to our entire facility, encompassing the adult lounge area, dining area, party room, and play area for the entirety of your event.
What time should we arrive for our event?
If you have additional items to arrange, we suggest arriving 30 minutes before your guests' scheduled arrival time. Our party host and assistant will be available to assist with those final touches.
If you don't have any additional setup requirements, we kindly request that you arrive at least 15 minutes before your guests are expected to arrive. This will allow us to go over the schedule, provide you with important details, and ensure a seamless check-in process for you and your guests.
What is the itinerary like?
During the initial 15 minutes of your event, one of our team members will be at the entrance to greet your guests and acquaint them with our guidelines and policies as they check in. Afterward, we'll lead the children into the play area to begin their playtime, which will last for an hour and 15 minutes. In the final half-hour of your event, our staff will gather all your guests in our party room to assist with serving food and drinks to the kids, sing the happy birthday song, and then, it's time for cake!
Can we go back to play after food and cake?
Unfortunately, the schedule is structured to allocate the final half-hour specifically for dining, enjoying cake, and preparing to conclude the event. Nevertheless, there is an opportunity to extend the playtime for an additional fee of $50 per half-hour, with a maximum extension of one hour. This option is contingent upon schedule availability and must be requested at least one week in advance of the event.
Can we book extra entertainment for the kids during our reservation?
This is considered on a case-by-case basis. If you're planning to book a character entertainer such as princesses or superheroes, a balloon artist, or a face painter, we're more than happy to assist you with the booking process. Additionally, we have established partnerships with numerous party entertainers.
Can I downgrade or upgrade my party reservation?
Party upgrades can be requested up to 2 weeks before your reservation, while downgrades should be communicated at least 3 weeks in advance. Please note that many of our vendors require a minimum of 2 weeks' notice for item orders.
Is there a maximum amount of children that can attend?
Our maximum capacity for the PLAY AREA for parties is 40 kids however, we do not have 40 mini chairs that accommodate 40 children to be seated at our toddler tables so we highly recommend trying to keep your child count under 24 guests.
When is the final headcount due?
Please provide us with your final headcount at least 48 hours prior to your event to ensure the proper arrangement of tables and chairs. This will also allow us sufficient time to accommodate any last-minute adjustments if needed.