GENERAL PARTY FAQ's
Reservations FAQs
How far ahead can we reserve a date for our party?
Party reservations can be made as far as one year in advance on our calendar.
What's the latest time frame we can reserve a date?
To ensure availability, please make reservations for your event at least one week in advance. Our weekend slots become accessible to the public on the preceding Monday, and once they are booked by others, there may be limited availability. Nevertheless, feel free to contact us via phone or email, and we will explore how we can assist you.
Can we also book for other events like Baby Showers or Gender Reveals, etc.?
Certainly, indeed! Whether it's a preschool graduation or any other special milestone, our venue is available for rent to host various types of celebrations that require a child-friendly play area.
Deposit / Service Charge / Gratuity
How much is the deposit to reserve our date?
The deposit amount to secure your chosen date remains consistent at $200, whether you opt for the Plus, Premium or Deluxe. However, for the Base Package it is a $100 deposit amount.
Is the deposit non-refundable?
Unfortunately, the deposit remains non-refundable regardless of the advance notice for your reservation date. There will be no exceptions to this policy.
How does the 15% Service Charge differ from Gratuity?
The Gratuity represents the sum you choose to offer to the team (Party Host & Party Assistant) who managed and supported you during your event, encompassing all tasks from setup to cleanup and everything in between. It is entirely at your discretion and not obligatory; nevertheless, if you are satisfied with their service, it is greatly valued. Conversely, the Service Charge is mandatory as per our event agreement, covering associated operational expenses.
Cancellation Policy
What is your CANCELLATION policy?
Being a small business, our ability to maintain our facility at the highest standards greatly hinges on hosting parties and events. This entails ensuring our staff and expenses are covered in case of cancellations, regardless of the cause. Hence, our cancellation policy, though stringent, plays a crucial role in sustaining our operations and allowing us to continue serving you and your family for many years.
If you need to cancel we ask that you do so with at least 24 hours notice, otherwise you will be charged the full amount of the party to the card on file. Deposits are non-refundable, but you may transfer your deposit to hold a different date for your party within 6 months of your original date.
Outstanding Balances
If the full payment has not been made by the end of your party, the card provided at booking will automatically be charged for the remaining balance within 24 hours. By completing your reservation, you agree to the policy.
Party Inclusions & Expectations
During my party, will the facility be accessible to the general public?
The only party package that is not private is the Base Package, specifically during weekdays during Open Play time. Conversely, all other packages offer complete privacy, affording you access to our entire facility, encompassing the adult lounge area, dining area, party room, and play area for the entirety of your event.
What time should we arrive for our event?
If you have additional items to arrange, we suggest arriving 30 minutes before your guests' scheduled arrival time. Our party host and assistant will be available to assist with those final touches.
If you don't have any additional setup requirements, we kindly request that you arrive at least 15 minutes before your guests are expected to arrive. This will allow us to go over the schedule, provide you with important details, and ensure a seamless check-in process for you and your guests.
What is the itinerary like?
For example, if your party starts at 12:00 PM, setup time will be from 11:30 AM to 12:00 PM. Guests should arrive no earlier than 12:00 PM. When they arrive, they will check in and sign a waiver before entering the play area. From 12:00 PM to 1:30 PM, the children will have full access to the play area. At 1:30 PM, we will gather everyone for cake or cupcakes. This will be the final activity of the party, and children will not be allowed back into the play area after treats are served. From 1:50 PM to 2:00 PM, we’ll wrap up the party with goodbyes and hand out goodie bags as guests leave.
Can we go back to play after food and cake?
Unfortunately, the schedule is structured to allocate the final half-hour specifically for dining, enjoying cake, and preparing to conclude the event. Nevertheless, there is an opportunity to extend the playtime for an additional fee of $50 per half-hour, with a maximum extension of one hour. This option is contingent upon schedule availability and must be requested at least one week in advance of the event.
Can we book extra entertainment for the kids during our reservation?
This is considered on a case-by-case basis. If you're planning to book a character entertainer such as princesses or superheroes, a balloon artist, or a face painter, we're more than happy to assist you with the booking process. Additionally, we have established partnerships with numerous party entertainers.
Can I downgrade or upgrade my party reservation?
Party upgrades can be requested up to 2 weeks before your reservation, while downgrades should be communicated at least 3 weeks in advance. Please note that many of our vendors require a minimum of 2 weeks' notice for item orders.
Is there a maximum amount of children that can attend?
Our maximum capacity for the PLAY AREA for parties is 30 kids however, we do not have 30 mini chairs that accommodate 30 children to be seated at our toddler tables so we highly recommend trying to keep your child count under 24 guests.
When is the final headcount due?
Please provide us with your final headcount at least 48 hours prior to your event to ensure the proper arrangement of tables and chairs. This will also allow us sufficient time to accommodate any last-minute adjustments if needed.
Can we bring in outside food?
Yes! You’re welcome to bring any food or drinks you’d like. However, we do not allow open flames or heating elements, such as catering chafing dishes with fuel burners. Additionally, alcohol is not permitted. We have a large refrigerator available if you'd like to bring a cake to store during the party. However, please note that we do not have a freezer, so we don’t recommend bringing an ice cream cake. Cakes are typically served during the last 30 minutes of the party, so it would be out for about an hour and a half beforehand.
Are there any restrictions on what we can bring?
Yes, for safety and cleanliness, we do not allow the following items:
Alcohol – No alcoholic beverages are permitted.
Glass bottles/containers – To prevent breakage and injuries.
Open flames/heating elements – No chafing dishes with fuel burners, candles (except on birthday cakes), or any open flame.
Confetti & glitter – These create a big mess and are difficult to clean.
Piñatas – They can be a safety hazard and create excessive mess.
Bubbles – They can make the floors slippery and unsafe for kids.
Large decorations requiring tape/tacks – Decorations that could damage walls or ceilings are not allowed.